Project case study

Residential Insurance Company


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Project Overview

Project title:

Residential Insurance Company

Project date:


Project type:

Water & Mould Damage Remediation


To restore and remediate storm water and mould damage caused to a private domicile.

The brief

Due to a severe storm event a tree had comprised the structure of the building resulting in significant water ingress. CIRTS received an emergency callout via a national insurer to undertake a water damage assessment, complete any necessary internal make safes and to develop and implement a remediation scope of works.

The challenges

Increased Primary Damage – Due to ongoing storm events, the temporary roof protection installed by the insurance builder failed on numerous occasions. This resulted in further water ingress to the building, causing damage to previously unaffected areas.

Communication Delays – The building was tenanted which required communication to occur between the homeowner, managing agent, the tenant, the builder, and the insurer before remediation works could commence.

Secondary Damages – The time taken to secure mutual agreement by all interested parties and contributory environmental conditions (such as elevated humidity) resulted in the spread of mould growth beyond the areas originally affected.

The project

CIRTS attended the site the same day the claim was received and completed risk assessments, the inspection and documentation of all safely accessible areas, completed a moisture and psychometric survey and developed the remediation scope of works, which was provided to the insurer for approval.

CIRTS arranged for both electrical and plumbing make safes as well as the provision of temporary power to operate the required machinery and equipment. All household content items and debris were either packed out, restored and returned to their respective owners, or removed and disposed of in consultation with all of the interested parties.

Non-restorable building materials were then appropriately removed and disposed of. It was during this stage that the need for additional works was identified. As the requirement for these works presented themselves, CIRTS supplied photographs, documentation, and a further scope of works for review and approval by all interested parties.

Following all the removal and disposal of all non-restorable building materials, CIRTS commenced the drying, restoration and remediation of salvageable building materials including exposed timber framing and masonry structures.

The outcome

Structural drying was completed ahead of schedule, returning all building materials and substrates to the required dry standards. A Post Remediation Verification (PRV) was undertaken by a qualified, independent hygienist including the collection of air and surface samples to identify any potential remaining biological contaminants.

All areas passed this assessment successfully, returning the building to a habitable state without the need for any further works or corrective measures.






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